how to get support

how does a referral work?

You can get support if you’re pregnant, a young mother, or just having a tough time. You can be referred by someone like your school or social worker, or you can reach out yourself – no one will judge you, and we’ll help you figure out what support works best for you.

We’ll visit you in your home. It’s very informal – just a chance to chat, see how you’re doing, and figure out what support will work for you.

We’ll also check if there’s anything else your family might need. After that, we’ll invite you to visit us for either a one-to-one session or join a small group. It’s completely voluntary, so you’re in control, and it’s your choice to take part.

how long will I have to wait to get help?

We don’t have waiting lists. Life doesn’t wait, so neither do we. If you need support, our door is always open – no long delays, no “come back later.”

will it cost anything?

Our service is completely free. If you need help getting here, we can cover bus fares or even provide a taxi if you need it.

FAQs

There’s usually someone around between 9am and 5pm Monday to Friday, but we can’t guarantee it. If we’re not about, we’ll get back to you but please note, we’re not an emergency service.

Not a fan of talking on the phone? You can always try our FAQs first.

How old does a young woman have to be to access your services?

Our service is available for any young woman or mother aged 11-19 who’s facing any kind of difficulty or barrier in their life, and who has been referred to us, or who has self-referred. If a young woman is younger, or older, we can still help – we’re not about ticking boxes – our door is always open and we work with partner agencies to help them get the support they need.

How long will you support a young woman?

We don’t do quick fixes. We’re here for as long as a young woman needs us, providing long-term consistent support.

What happens when a young woman is ready to leave?

Having had time and space to explore who they are, their relationships, and their goals for the future, most women return to full-time education, get an apprenticeship, or find employment. In some cases, they become a colleague or a key support for new young mothers.

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you’re looking for?

Ping us an email at: [email protected]

Prefer to speak to a real person? Call our female team on: 0191 477 7759